When you make a booking with us the following terms and conditions will apply:
1.
Age:
You must be at least 18 years of age to make a booking of any accommodation.
2.
Changes to Bookings:
If you want to change any details of your booking, you must contact our reservations during office hours or email. We will do our best to assist you, but cannot guarantee that changes can be made.
For booking cancellations please refer to our cancellation policy.
3.
Arrivals & Departures:
Check in is from 2.00 pm & check out is by 10.00 am. Requests outside these times may incur fees. Please inform The Docks on Goodwin in advance of your expected arrival time if outside of reception hours so after hours check in procedures can be organised and provided.
4.
Requirements upon Check-in:
The person registering at check-in must be at least 18 years of age.
In addition, to eliminate identity fraud, we will ask you to provide photo ID at check-in to ensure that your identity matches the booking identity. A record and/or copy of this photo ID may be retained to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of disputation. All guests may be required to provide a credit card pre-authorisation to the value of $300.00 on arrival to cover any miscellaneous charges. Where a credit card is not available a $300.00 cash deposit may be required.
5.
Non Smoking:
The Docks on Goodwin is a non smoking building and we ask that you refrain from smoking in your room. Evidence of smoking in rooms will incur a cleaning fee payable by the guest.
6.
Mid Week Service:
A mid week service is provided for bookings of 8 nights or more.
7.
Credit Card Surcharge:
Please note a 2.0% credit card surcharge applies for all transactions.
8.
Copyright:
Images and content on the website may not be copied, saved or used in any format unless written permission is granted.
9.
Animal Policy:
Unfortunately no animals of any kind are permitted in the complex, without the prior approval of the Body Corporate. Guests who bring animals into the complex may be evicted without the right to a refund.
As per the Guide Dogs Act 1972, section 5, Guide Dogs or Companion dogs are permitted in the complex subject to prior approval by management and Body Corporate. Proof of registration will be requested.
There may be an extra cleaning fee included in your tariff, which will be agreed upon when making your booking.
10.
Force Majeure:
We will not be in breach of the agreement or any way liable to any party, if it is prevented from complying with this agreement by reason of act of God, act of public enemy, act of terrorism, war, earthquake, riot, explosion, compliance and with any law or government restraint order, rule regulations, strikes, lockouts or any other cause not reasonably within the control of Dreamtime Resorts. We will not be liable for any loss of any kind whatsoever.
