Terms & Conditions
When you book with us, the following terms & conditions apply:
1. AGE
You must be at least 18 years of age to make a booking of any accommodation.
2. CHANGES TO BOOKINGS
Any changes to a reservation must be submitted to The Docks on Goodwin in writing. Amendments will be subject to the terms, notice periods and any applicable charges in accordance with the property’s cancellation policy. If you have checked in and choose to vacate the apartment prior to the confirmed departure date, no refund will be issued.
3. GROUP BOOKINGS
All Group Bookings are subject to our ‘Group Booking Terms & Conditions’, which are available upon request.
4. ARRIVALS & DEPARTURES
Check-in is from 2.00 pm and check-out is by 10.00 am. Office hours are:
- Monday – Friday 7:00am – 6:00pm
- Saturday – Sunday 9:00am – 1:00pm
- Public Holidays may vary
If arriving after hours please contact us as soon as possible so after hours check in procedures can be organised and provided.
5. CHECK-IN REQUIREMENTS
The person registering at check-in must be at least 18 years of age.
Guests will be required to provide a credit card pre-authorisation to the value of $300.00 on arrival to cover any miscellaneous charges. Where a credit card is not available, a $300.00 cash deposit may be required.
In addition, to eliminate identity fraud, we will ask you to provide photo ID at check-in to ensure that your identity matches the booking identity. A record and/or copy of this photo ID may be retained to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of disputation.
6. ACCOMMODATION
The accommodation at The Docks on Goodwin is self-contained and unserviced daily. Initial provisions supplied include soaps; laundry, kitchen and bathroom, tea, coffee, milk, sugar and toilet paper. These are not replenished during the stay, however these are available to purchase at reception throughout your stay.
7. NON-SMOKING
All The Docks on Goodwin apartments and guest areas are non-smoking, including vapes, cigarettes, e-cigarettes. We ask that you refrain from smoking in your apartment or public areas. Evidence of smoking in rooms will incur a cleaning fee payable by the guest. Management reserves the right to breach for smoke nuisance.
8. MID-WEEK SERVICING
A mid-week service is provided for bookings of 8 nights or more.
9. COPYRIGHT
Images and content on the website may not be copied, saved or used in any format unless written permission is granted.
10. ANIMAL POLICY
Unfortunaetly, no animals of any kind are permitted in the complex, without prior approval of Body Corporate. Guests who bring animals into the complex may be evicted without the righ of a refund.
As per the Guide Dogs Act 1972, section 5, Guide Dogs or companion dogs are permitted in the complex subject to prior approval by management and Body Corporate. Proof of registration will be requested.
There may also be an extra charge included in your tarriff to cover cleaning fees. This will be agreed on when making your booking.
11. FORCE MAJEURE
We will not be in breach of the agreement or any way liable to any party, if it is prevented from complying with this agreement by reason of act of God, act of public enemy, act of terrorism, war, earthquake, riot, explosion, compliance and with any law or government restraint order, rule regulations, strikes, lockouts or any other cause not reasonably within the control of Dreamtime Resorts. We will not be liable for any loss of any kind whatsoever.
Cancellation Policy
Please note: We have two different cancellation policies, and the one applied will correspond to the rate plan you book. Please refer to your booking confirmation for your specific cancellation policy, or contact us for more information.
Flexi Rate Plan – Year Round
If the booking is cancelled up to 48 hours prior to arrival, the total cost of the stay will be refunded.
If cancelled within 48 hours of arrival the guest will forfeit the total cost of the stay.
Non-Refundabale Rate Plan
Bookings made on a Non-Refundable Rate are non-refundable and non-changeable under any circumstances. By booking on this price you are accepting these terms and conditions. Full prepayment is required at the time of booking and will be charged to your designated Visa or Mastercard.
There are no refunds for early departures. If your booking dates cross seasons, the most restrictive policy will apply to your booking. All cancellations must be received by email or via our website.
