Frequently Asked Questions

All linen is provided in the apartments, and all of our apartments come fully equipped with laundry facilities for your use during your stay. Should you require extra linen or amenities during your stay, we can arrange this for an additional charge.

Our apartments are not serviced daily as we are self-contained apartments, bookings of 8 nights or more receive a mid-stay service. If you do wish to have a daily service it can be arranged for a fee (price on request).

All of our apartments have air conditioning throughout, as well as ceiling fans.

Yes, we do, cot hire prices are,

– $10 per night or $30 per week. 

Please be sure to notify our staff of your cot requirements at the time of making your booking. 

All apartments and guest areas are non-smoking, including vapes, cigarettes, e-cigarettes. We ask that you refrain from smoking in your apartment or public areas. Evidence of smoking in rooms will incur a cleaning fee payable by the guest. 

As we are self-contained apartments, a small starter pack is provided with a few essential items to get you through the first day or so.

These items are not replenished during the stay, however, additional amenities is available to purchase through Reception. 

Guests will be required to provide a credit card pre-authorisation to the value of $300.00 on arrival to cover any miscellaneous charges. Where a credit card is not available, a $300.00 cash deposit may be required.

We accept Mastercard, Visa, Debit Cards and American Express payments.

We also accept cash on arrival during office hours. 

We will ask you to provide photo ID at check-in to ensure that your identity matches the booking identity. A record and/or copy of this photo ID may be retained to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of disputation.

No animals of any kind are permitted in the complex without the prior approval of the Body Corporate. Guests who bring animals into the complex may be evicted without the right to a refund.

As per the Guide Dogs Act 1972, section 5, Guide Dogs or Companion dogs are permitted in the complex, subject to prior approval by management and Body Corporate. Proof of registration will be requested.

There may be an extra cleaning fee included in your tariff, which will be agreed upon when making your booking.

Parties/functions are not permitted at The Docks on Goodwin and all family celebrations must cease by 10pm. A maximum of 10 people is allowed in any apartment at one time (this includes children & infants). 

If there is any breach of this policy, an excess cleaning fee will be applied.

Check-out time is 10.00am.

All late check-out requests must be pre-arranged and approved with reception, as they are based on availability. Please note that this has an additional fee.

Monday – Friday: 7.00am – 6:00pm
Saturday – Sunday: 9:00am – 1:00pm
Public Holidays: Closed

If you are arriving outside of reception hours, please contact Reception at least 24 hours prior to arrival.

As per Queensland Fire Regulations:

• Studio Apartment – 3 persons
• 1 Bedroom Apartment – 3 persons
• 1 Bedroom Executive Apartment – 3 persons
• 1 Bedroom Mezzanine Penthouse – 2 persons
• 2 Bedroom Apartment – 5 persons

Children aged 0-2 are included in the price if using existing bedding. Please note we do have cots available to hire for an additional charge. Children aged 3 years+ are at adult rates.

Yes, you’re welcome to request a particular view or apartment level when booking. While we’ll always do our best to accommodate requests, they are subject to availability and cannot be guaranteed.

Yes, we do have a luggage room available so that you can leave your bags on arrival or departure.

Please note this is only available during office hours.

Please see our maintenance page for current details on any ongoing and upcoming maintenance.

Yes! The Docks on Goodwin is conveniently located near several convenience stores within walking distance, and many of your larger supermarkets within a 5 minute drive such as Coles and Woolworths, making it easy to stock up on groceries during your stay.

Yes, one secure undercover parking space is available to guests per apartment.

Please note we do have a height restriction of 2.2m.

Yes, The Docks on Goodwin have a 25-metre heated lap pool on-site. As well as a heated spa. 

Yes, you will find the tennis court located at The Docks on Goodwin. For equipment, please see Reception.

Yes, there is 2 undercover BBQ and entertainment area’s available for guest use.

Yes, we have elevators in both towers.

No, unfortunately we do not have facilities for charging electric vehicles.

We will gladly book your ticket for any attraction, tour, adventure, transfer, or entertainment – and we will help you plan your stay so you can get the most from your Brisbane stay.